OUR JEWELRY

1. What's behind Gata and Lusa?

Gata y Lusa is an online jewelry store focused on the individual creation and handcrafted finishing of all types of customizable and made-to-measure jewelry.
(rings, pendants, earrings, …) in sterling silver and 9k and 18k gold materials.

We specialize in creating custom jewelry, transforming your own designs—such as drawings, tattoos, handwritten phrases (and anything else you can imagine)—into unique, high-quality pieces.
Similarly, the rest of the jewelry we offer can be customized from the material to the color of details such as the stones they can contain.

2. What is a custom-made jewel?

We define a “custom-made jewel” as a product that we create from scratch based on our own design: a drawing by a small child, a meaningful tattoo, a handwritten phrase, a symbol…

These types of jewelry are made one by one, going through conversion to a digital design, laser cutting, and entirely manual treatment and finishing.

A custom-made piece of jewelry can be prepared in the form of a pendant (with a necklace), earrings, a ring, or a keyring.

If you want to know more about custom-made jewelry, we recommend you consult the section " About our custom-made jewelry ".

3. What is a personalized jewel?

At Gata y Lusa, we use the term "personalized jewelry" when referring to all those items.
Products such as rings, earrings or necklaces, in which some of their characteristics can be modified according to the taste of each customer.

In most of our products, the customer will always be able to select:

- The material the jewelry is made of: silver, gold, and plated.

- The color of the cubic zirconia or diamond crystals that the product has: from the standard color of the crystal itself, through a choice of available colors or a variation of one or more colors.

In this way, personalized jewelry allows the customer to create their own combination and obtain a unique, non-standard product.

4. What differentiates a custom-made jewel from a personalized jewel?

Custom-made jewelry offers the opportunity to create a piece entirely your own, from scratch. You send us your design, and we create your necklace, earrings, or ring exclusively for you or someone special. It's a unique and ideal gift.

On the other hand, customizable jewelry allows you to choose one of our models and adapt it to your tastes or the tastes of the person you prefer: if you prefer one material or another, if your favorite color is red, blue, violet… With this option (also very good for gifts), you can select one of our designs and get it just for you.

5. How are your jewelry pieces made?

Gata and Lusa's jewelry is made individually.

We don't mass-produce and therefore don't keep stock. Each order is made individually in our Barcelona workshop. All pieces are finished by hand by a master craftsman.

Once ready, the shipments are prepared and sent from our offices in Madrid.

6. What materials are used to make jewelry?

Our jewelry is made primarily from sterling silver, without any additional treatment or plating. This can sometimes cause the pieces to darken or yellow when stored, as silver oxidizes easily. However, cleaning with a soft cloth and/or a specific silver polishing product will easily restore their shine.

We also make gold jewelry in 18K or 24K gold, primarily by order since the price is much higher than silver. This includes yellow, rose, and white gold.

7. What is included in the shipment of the jewelry?

Each of our jewelry pieces is shipped in an individual package which includes the
jewelry and a small cloth bag to protect the product.

There is the option of sending it in a box, for example, to give it as a gift.
which can be selected on the same product selection page and “add to cart”.

8. How can I find out what size rings I need?

In the case of rings, it is necessary to know what ring size you need.

Not all fingers are the same, so before buying your ring, you should:

- Choose the finger on which you would like to use the product (not all fingers are the same or have the same size).

- Measure your finger using the size guide on our website.

9. Can I buy a piece of jewelry as a gift?

Of course!

You can select any of our products as a gift by choosing the "I would like my order gift-wrapped" option, which you'll find below the shipping methods.
Alternatively, we will send the jewelry in one of our boxes. This option has an additional cost of 5 euros.

In this case, by selecting the "Select your shipping address" option, the person will receive their package at the address you provide, along with any message you wish to include.
text that you have indicated in the text box.

On the other hand, you will receive your purchase receipt in the email that we
you indicate.

PURCHASE AND PAYMENT

1. How do I buy jewelry?

Our entire store is available on our website. You can view everything from every angle.
Our customizable products are available, up to the possibility of obtaining
Your custom-made jewelry and place a completely personalized order.

To buy one of our products, simply select it, add it to your cart (you can find the products you've included in your potential final purchase at the top right), and follow the indicated steps (address, method).
paid, etc.).

If you have any questions or concerns, you can ask them via the chat located at the bottom right.

2. Through what channel will I receive my proof of purchase?

When you make your purchase, you will receive a confirmation email to the email address you added during the purchase process.

3. I have a discount code. How do I use it?

If you have a discount code, you can use it during your purchase process.

Once you've added all the products you wish to purchase to your shopping cart, you can proceed to checkout. Once you're in the cart, you'll find a section under "Order Summary" where your applied discount codes will appear.

If you have any additional ones that are not listed, you can add them by selecting the "Do you have a discount code?" option.

4. What payment methods do you offer?

You can pay by credit card or with the Bizum system. Both options are accepted.
insurance, as you will see throughout the entire purchase process.

5. Are your payments secure?

That's right! When you shop through the online store, you'll always find the
Look for the padlock icon in your browser, which ensures a secure purchase. We only work with platforms that guarantee secure payments.

6. I'm having trouble with the store / The store is unavailable. Can I buy one of your jewelry pieces?

If you have any problems placing your order in our online store,
Please contact us through the various chat options at
live that you will find on the website (bottom right: WhatsApp or Chat) or
via email hola@gataylusajoyas.com .

We will try to find a solution as soon as possible so you can get your products without any problems.

SHIPMENT

1. How long will it take for my order to arrive?

In the case of personalized jewelry, your order can arrive within an estimated period of 15-21 business days from the moment of purchase confirmation.

In custom-made jewelry, since it is a completely unique product, the days prior to the creation of the design must be added.
digital and customer approval in case of any doubt. All of this is
will consult as soon as possible in order not to try to exceed a period
longer than 21 days.

2. Do you ship to any country?

For now, we work with shipments within Spain (please inquire about the islands and autonomous cities), but if you want your order to arrive in another country, you can contact us and we will try to find a solution for international shipments.

Here's more information about shipping : Shipping Policy

3. Who pays for shipping?

Shipping costs are included in the final price of your purchase. You will be able to select the shipping details during the final checkout process.

4. What happens if my order doesn't arrive on time?

Please note that we estimate a shipping period of between 7 and 10 days for personalized jewelry and between 7 and 15 days for custom-made jewelry shipments, but all of this will depend, once it leaves our workshop, on the transport company.

Please take this information into account when placing your order and try to
Do it with a larger margin to ensure you wouldn't have any problems with your
order.

If you don't have information about your shipment, you can contact us at hola@gataylusajoyas.com or via the website chat with your order number. We will check the status of your shipment and contact the shipping company as soon as possible to locate your order.

EXCHANGES AND RETURNS

1. Can I exchange my jewelry?

Product exchanges apply to personalized jewelry, but not to custom-made jewelry, since these are pieces made exclusively for the person who requests them.

If you have made a mistake and wish to exchange the chosen jewelry, you can make a return by sending us the jewelry you received.
(taking care of the shipping costs) and, once it arrives at our
facilities, we would send you the correct jewelry within the same shipping timeframe
standard, with the corresponding cost.

The client will always be responsible for the
transport costs of the parts.

2. Can I cancel my order?

You can cancel your order before it has been confirmed, within the next 48 hours.

If the custom-made part is already in production, it may mean that a 100% refund of the cost of the part will not be issued.

3. What is the returns policy?

The return period will be that established by current regulations. In accordance with the law, you have fourteen (14) days from the date of receipt of the order to exercise your right of withdrawal without having to justify the reasons or pay penalties, except for shipping costs, provided that you are considered a Consumer and User.

  • If, once you receive your order, you detect any manufacturing fault or defect, please contact us immediately so we can replace the part. In the case of manufacturing defects, Gata y Lusa will cover the return and reshipping costs.
  • If the defect is due to natural wear and tear, misuse, a blow, or exposure to harmful agents, there is no possibility of replacing the part with a new one at no additional charge.

The refund will be processed using the same payment method you used for the order, and only after we have verified that the return is correct and
It complies with the information provided in the return request. Shipping costs cannot be refunded.

In any case, orders must be returned in the same condition.
in which they were delivered, with the original packaging and accessories in perfect condition.
state.

Here is more information about our Return and Refund Policy

4. What do I do if I want to return a product?

If you are within the established timeframes and wish to return the product received (in accordance with the established return policies ), you can contact us via email at devoluciones@gataylusajoyas.com

5. Will I get my money back?

Yes. As long as you are within the deadlines set out in section 3 of this article.

6. How can I report a problem with my order?

If you haven't received a confirmation email within two hours of placing your order, there has been an error with your purchase, or you are not satisfied with any detail, please write to us at hola@gataylusajoyas.com

7. How long do I have to make a claim for a refund/exchange?

You have 30 days from the purchase date to process any exchange or return.

To address any issues as quickly as possible, you can contact us
Contact us at hola@gataylusajoyas.com

CUSTOM JEWELRY

1. What do your custom-made jewelry pieces consist of?

When we talk about Custom Jewelry in Gata and Lusa, we are referring to totally unique jewelry created from the ideas of our clients.

We want to help realize each of our clients' personal projects, creating a completely custom-made jewel based on their ideas or sketches.

Whether it's something like your child's first drawing, handwritten phrases from someone important, a tattoo with significant symbolism, a logo, a poem... We take care of turning it into a treasure to last forever.

You can discover the whole process in our presentation video.

2. What do I need to do to place an order for custom-made jewelry?

To place an order for custom jewelry, you must go to the "Custom Jewelry" section of our store. Once you have selected the type of jewelry you prefer for your order (pendant or earrings), you can upload your design (an image of the design you want to turn into jewelry) and decide if you want it engraved, which will appear with a background, or
openwork, which will only be lined.

There are standard measurements established for the designs, but we will contact you if there are any doubts when making the jewelry or if we consider any improvement or change that can guarantee the final result.

3. Can I see what it will look like before the jewelry is made? Can changes be made?

We strive to make our pieces as faithful as possible to the design you send us, but to be sure that you will be delighted with the final result, we send you a preliminary sketch.

4. Do they have the same exchange and return policies?

In the case of custom-made jewelry, the exchange and return policies are not the same.

Orders for personalized products cannot be refunded once they have been placed.
The client accepts the design proposed by Gata and Lusa. As stipulated
In article 103 section c) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, it is not possible to exercise a right of withdrawal since it is provided that the right of withdrawal will not be applicable to contracts that refer to: “The supply of goods made according to the specifications of the consumer and user or clearly personalized.”

On the other hand, and as with all our jewelry, if you notice any manufacturing defects or flaws upon receiving your order, please contact us as soon as possible so we can replace the item. In the case of manufacturing defects, Gata y Lusa will cover the return and reshipping costs.

5. Why are they an ideal gift option?

Giving a custom-made piece of jewelry is always a sure thing. It's a unique gift you won't find anywhere else: a one-of-a-kind design transformed into a necklace or earrings that commemorates a very special memory or moment.

You will transform that specific moment into an incomparable detail, full of emotion and with a unique sentimental charge.

Without a doubt, this is an original and surprising gift!

OUR SERVICES

1. How can I sign up and receive your emails?

On the homepage of our website, just below, you will find a section where you can leave your email address to subscribe to our newsletter.

Another way is to write to us at hola@gataylusajoyas.com with your details so we can add you manually.

This way you won't miss out on offers, promotions and exciting new product news.

2. How can I unsubscribe from your emails?

In all our notifications you will always find a link to unsubscribe from our newsletter and information mailings.

If you have any problems with this method, you can also email us.
Email us at ola@gataylusajoyas.com with your information and we will manually unsubscribe you.

3. How can I get in touch with you?

We currently have different communication channels:

  • Email: hola@gataylusajoyas.com
  • WhatsApp: 663271527
  • Social Media: Instagram, Facebook, TikTok...

Through any of these channels, we'd be happy to assist you!

4. How is my data processed?

You can view our full privacy policy .

5. Do you have any special promotions running? Do you hold raffles?

Throughout the year, depending on the time of year, we usually have some active promotions on our social media and website… Whether it's collaborations, offers, etc.

We have also held some giveaways through our social media channels.

If you don't want to miss anything, we encourage you to follow us on Facebook, Instagram, YouTube, and TikTok to stay up to date.

These are our jewels

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